Service Advisor – Toyota (Helston) – 17023 Ref: 17023

£25,200 - £31,000 + On Target Earnings

Ready to join the largest car company in the world?

We have an excellent opportunity not to be missed for a motivated Service Advisor to join our team at Parklands Toyota Helston.

Role Info:

Service Advisor
Helston TR13
£25,200 – £31,000 + On Target Earnings
Hours: Monday – Friday 08.30 – 18.00 or 08.00 – 17.30 / Saturday (On Rota) 8.30 -13.00 or 08.00 – 12.30

Who are we?

In 2004 we opened our Helston site to look after south Cornwall. Since then we continued with our local Cornish family values of looking after all our customers old and new.

Parklands Toyota offers the full range of new Toyota Vehicles and with a wide range of quality used vehicles in stock, we also offer an extended range of facilities. As an official approved Toyota Site, we are authorised to carry out Toyota servicing and repairs.

In 2013 our Helston Bodyshop won the Toyota paint technician championship for the UK, what better accolade to show our quest for Customer satisfaction & Quality.

The Service Advisor role:

As a Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/Service control about vehicle statuses and ensure that vehicles will be ready on time.

This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.

Key Responsibilities:

+ Seeing customer in and out
+ Loading the workshop diary/booking in work
+ Creating job packs with correct check sheets & service plan quotes
+ Dealing with all customer enquiries, raising quotations and liaising with customers for additional work
+ Liaising with the workshop staff as well as sales department
+ Using the customer database – CDK Drive ( KeyLoop )
+ Ensure that Customers receive the best Customer Service

About you:

+ Previous knowledge of the motor trade and a knowledge of cars and their repairs is a MUST
+ You must also hold a full driving licence
+ Ideally, you will have excellent organisational and administrative skills along with good attention to detail.
+ A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction.
+Working knowledge of CDK Drive ( KeyLoop ) would be advantageous, but not essential.

Ready to join the largest car company in the world?

Since Toyota's foundation, we have acted in accordance with our Guiding Principles to produce reliable vehicles and the sustainable development of society through ever-changing innovation and the provision of high-quality products and services.

Toyota will lead the future mobility society, enriching lives around the world with the safest and most responsible ways of moving people. Through our commitment to quality, ceaseless innovation, and respect for the planet, we strive to exceed expectations and be rewarded with a smile.

We will meet challenging goals by engaging the talent and passion of people who believe there is always a better way.

Sounds like a good fit? Apply here for a fast-track path to the Hiring Team.

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you maybe contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR