Service Manager – Toyota (Northampton) – 17147 Ref: 17147

Up to £85,000 OTE Plus Car and Fuel

Ready to join the largest car company in the world?

We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand.

Role info:

Service Manager
Up to £85,000 OTE
Plus Car and Fuel

As one of the leading Toyota Centre’s in the UK we are passionate about ensuring our customers are always put first every day, everywhere.

About us:

The Steven Eagell Group is an award-winning employer and Europe’s largest Lexus and Toyota retailer, with 32 locations across the South East, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.

We are all Brand Ambassadors and live and breathe the Toyota brand and values. We are by nature passionate about the services and support that we offer our customers.

We are committed to building a diverse workforce and culture – everyone is welcome. You’ll develop your career with one of the world's most prestigious companies, learning alongside some of the industry’s best talent. Toyota is the highest ranked Automotive Brand in the world, leading the way in Hybrid engine technology and innovation. We are constantly evolving so there is always something new just around the corner!

The Service Manager role:

We are currently expanding our business and are now seeking a Service Manager to join the team, based at our Toyota Northampton branch. In this role, we will provide excellent training and genuine career progression opportunities.

Key Responsibilities:

+ Ensuring all members of the Service team understand the implications of the Toyota Experience for their role and monitoring performance against agreed customer service targets
+ Leading the team by personally demonstrating and encouraging the skills and behaviours associated with the Toyota’s Brand Values
+ Ensuring that the Service team work closely with colleagues in Sales, Parts and Administration to deliver excellent customer service
+ Continuously reviewing and improving Service processes and systems to deliver increased levels of customer satisfaction whilst maximising profitability and quality of workmanship
+ Working with colleagues across the dealership to investigate and resolve customer complaints Manages and develops individuals
+ Designing local promotions, negotiating with local suppliers to achieve the best possible terms and monitoring results accordingly
+ Managing the marketing activity of the Service team e.g. to ensure that contact is maintained with lapsed customers

About you:

+ Enjoys constantly meeting new people, building rapports and connections
+ Strong communication skills and enjoys presenting ideas to others
+ Previous management experience and wishes to build on this
+ Service department experience
+ Passionate about the automotive industry and want to work in the world’s biggest manufacturer

Ready to join the largest car company in the world?

Since Toyota's foundation, we have acted in accordance with our Guiding Principles to produce reliable vehicles and the sustainable development of society through ever-changing innovation and the provision of high-quality products and services.

Toyota will lead the future mobility society, enriching lives around the world with the safest and most responsible ways of moving people. Through our commitment to quality, ceaseless innovation, and respect for the planet, we strive to exceed expectations and be rewarded with a smile.

We will meet challenging goals by engaging the talent and passion of people who believe there is always a better way.

Sounds like a good fit? Apply here for a fast-track path to the Hiring Team.

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you maybe contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR