SQL Customer Support Engineer – Fintech / Web – Full UK Remote – 16588 Ref: 16588

£30,000 - £35,000 DOE Plus Incredible Benefits

This is a fantastic opportunity to join a ground-breaking Fintech company, as a Customer Support Engineer, delivering cloud-based SAAS solutions to UK Financial Services firms. We are re-defining the way that financial advisers, platform and private wealth managers report, communicate, and exchange data with their clients.

Come and join an industry leader with a constant mission to innovate.

Role Info:

SQL Customer Support Engineer
100% UK Remote
£30,000 – £35,000 depending on skills and experience
Plus Incredible Benefits Package (see below)

Product / Service: Fintech SaaS – Leading supplier of investment workflow and data distribution services to the UK financial advisory market. Our software integrates with most of the leading investment platforms and back-office systems in the UK.

Pedigree: Award-Winning. Leading since 2010. £32bn Platform assets under administration
3.5m Total number of investments. 1,150 Financial Advisers using our product Fastrak, in excess of 20 platform integrations.

Your Skills: Advanced level skills supporting Microsoft SQL Server based web applications, with good written and spoken English.

Who we are:

Sprint Enterprise Technology is an established, award winning and fast-growing provider of cloud-based SaaS solutions to the Financial Services sector. Sprint is re-defining the way investment platforms, financial advisers and their software systems, report, communicate, and exchange data.

Having successfully launched FINIO, a new data hub, connecting investment platforms with the many software systems used by financial advisers, Sprint are expanding to support their growing business.

The SQL Customer Support Engineer Role:

As a past winner of the most disruptive financial sector technology award, we are rapidly forging an enviable reputation across the industry. This is an opportunity for an experienced support engineer to work alongside our software development team supporting all aspects of our core solutions, including external data feed integration, new customer provisioning and smooth day to day operation of our web based financial reporting platform.

The challenges of the last 24 months have only increased the need for the services that we provide; and allowed us to create new roles that allow for fully remote working. Your location is not a barrier to working for us as long as you are able to work from home.

What you’ll need to succeed in this role:

+ Previous experience of supporting multi tenanted web applications built on Microsoft ASP.NET/SQL Server technology.
+ Comfortable running Microsoft SQL queries to investigate data issues and tweaking HTML / CSS to customise report settings.
+ Excellent first line trouble-shooter and communicator.
+ Able to deal directly and sensitively with customer queries.
+ Remain calm under pressure.

Additional useful skills and experience

These include:

+ Knowledge of the financial services sector, particular wealth management and Independent Financial Adviser software systems.
+ Creating internal and customer facing support knowledgebase articles.
+ A willingness to grow your role with our expanding business, potentially moving into a second line or team leading role in future.


In addition to a competitive salary of £30K to £35K (dependent on experience), additional benefits (after a qualifying period) include:

+ Work from home (with funded meet ups from time to time)
+ 25 days holiday (plus bank holidays)
+ 2 days corporate social responsibility leave.
+ Holiday purchase scheme (buy/sell up to 5 days)
+ Life Insurance (4 x salary)
+ Private Health Cover Contribution
+ Employee Assistance Programme
+ Contributory Pension Scheme
+ Salary Sacrifice for additional qualifying benefits (e.g. extra pension contributions, EV purchase)

Please note that shortlisted applicants will be DBS checked.

Interested? Apply here for a fast-track path to our Software Development Director.

Your Experience / Background / Previous Roles May Include:
SaaS Support, Software Implementation, Computer Science Graduate, Developer, Software Support, Fintech SaaS Support, Web Application Support, SaaS Support Analyst, Customer Support Engineer, .Net Application Support, SQL Support, SQL Database Support.

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you maybe contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.