Ready to launch your career with the largest car company in the world?
Does this sound like you?
+ Curious and willingness to learn and develop and keep up to date with complex information
+ Strong communication skills and enjoys listening and engaging with other people
+ Enjoys working to and motivated to achieve challenging targets
+ Able to take initiative and ownership of issues; is proactive, has a ‘can-do’ attitude
+ Able to work independently; able to multi-task and switch quickly between tasks
+ Strong organisational and prioritisation skills
+ You are a team player who is comfortable learning from and working with others to help and support them
Trainee Customer Consultant
Up to £31,000 Depending on Experience
Plus Contributory Pension/Life Assurance Scheme, Training and on-going development with the Award-Winning Toyota Academy, Opportunity for career progression, Plus other excellent benefits/incentives
Various Flexible Hours are available
As one of the leading Toyota Centre’s in the UK we are passionate about ensuring our customers are always put first every day, everywhere.
Who are we?
At Johnsons Toyota we pride ourselves on the outstanding range of vehicles we provide at the most competitive prices for our customers. From brand new models to reliable used models, we do it all.
Our goal at all times is to create an unmatched service for our customers. We are all Brand Ambassadors and live and breathe the Toyota brand and values and are by nature passionate about the products and services that we offer.
Joining us as a Trainee Customer Consultant offers you the opportunity to develop your career with one of the world's most prestigious companies and work alongside some of the industry’s best talent. Toyota is one of the highest ranked Automotive Brands in the world, we are constantly evolving and there is always something new just around the corner!
The Trainee Customer Consultant role:
Our Customer Experience Team builds and retains long-term relationships with customers and provides a seamless journey that is defined and led by the customer. Through this excellent customer experience, customers will keep coming back to us while spreading the good news about their experience.
As a Trainee Customer Consultant, you are key to the team’s success in delivering that experience through every step of our customer’s journey. Our One Team approach ensures that we all meet their needs and wishes from the purchase of a new or used vehicle or through the life of the vehicle’s requirements, offering total customer ownership.
+ Participate fully in all scheduled activities including the sessions at the Academy. Keep all your learning logs up to date and ensure that you are prepared for your learning reviews with your manager and mentor
+ You will ensure we provide the highest level of customer care and satisfaction at all times, giving the customer the best possible experience
+ Your communication is key and listening to customers helps you to build rapport and understand fully their complete requirements for all of their mobility needs
+ Assist with general showroom activities; be comfortable with the digital showroom and assist your colleagues, keep data up to date, manage phone calls and social media queries
+ Welcome and greet all customers (sales and aftersales) to your Centre and ensure their experience is second to none
+ Qualify the desires and wishes of the customer and guide them in the right direction identifying their needs and interests
+ Assist the customer with understanding our unique in-car technology and how to get the best performance from our Hybrid products; Be familiar and comfortable with the Hybrid Hero area in the showroom
+ Work with and assist other members of the team, including the Host to ensure all visitors to the showroom have an excellent experience and feel welcome
+ Get involved with all activities that raise the profile of our Centre, such as those in the community promoting the Lexus brand and attracting new customers
+ A full UK driving licence would be advantageous
+ Eligibility to work in the UK.
+ Flexible to work hours required to carry out the role effectively
+ This role requires you to be professional, have a smart personal appearance and have high standards of verbal and written communication
+ Flexible and dependable
+ Willing to assist colleagues at all times to work as a strong part of the team
+ Able to think creatively in order to solve problems
+ Positive and passionate
Ready to join the largest car company in the world?
Since Toyota's foundation, we have acted in accordance with our Guiding Principles to produce reliable vehicles and the sustainable development of society through ever-changing innovation and the provision of high-quality products and services.
Toyota will lead the future mobility society, enriching lives around the world with the safest and most responsible ways of moving people. Through our commitment to quality, ceaseless innovation, and respect for the planet, we strive to exceed expectations and be rewarded with a smile.
We will meet challenging goals by engaging the talent and passion of people who believe there is always a better way.
Sounds like a good fit? Apply here for a fast-track path to the Hiring Team.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR