Competitive Salary + Benefits
2nd Line IT Support Technician - Automotive Logistics Leader
Competitive Salary + Benefits
++ Excellent opportunity to join a leading brand in the automotive sector ++
Based primarily at our Kirk Sandall Depot, with the requirement to work from the other Northern depots on occasion, the 2nd Line Support Technician is responsible for ensuring helpdesk calls are resolved in a timely and efficient manner, either directly or by escalating to other members of the IT Department. Excellent communication skills are key as you will be required to work with staff at all levels of the organisation directly or by telephone and email.
Reporting to the IT Operations Manager, the post holder’s key responsibilities will be, but not limited to:
+ Providing IT support and troubleshooting on site
+ Installation of new equipment and technologies
+ Assisting 2nd and 3rd line Projects support
+ As part of a close knit IT support team, you will be working with a number of clients in many sectors of the private business environment
+ Providing a high level of customer service to a wide range of users, including those with minimal IT knowledge
+ At times responsible for providing IT support and troubleshooting via telephone and remote support software
+ Liaison with 3rd party software vendors where required
+ Monitoring the helpdesk software for new 2ndline calls logged by staff at all sites, prioritising the calls and ensuring all calls are resolved in a timely and efficient manner.
+ Updating helpdesk calls with status updates and details of call resolutions.
+ Where appropriate escalating calls within the team
+ Communicating with end-users based at other sites via phone and email to diagnose and resolve faults.
+ Visit other sites to install new IT hardware and resolve faults when required.
+ Assisting with hardware and software upgrades.
+ Creation and modification of user accounts.
+ Using network management software to monitor for hardware and network faults.
The ideal candidate will possess:
+ A minimum of 5 GCSEs (or equivalent / relevant qualification) grade A to C, including English and Maths.
+ Good experience of Microsoft Excel, Word, Outlook and other Microsoft products.
+ Full UK driving license, as some traveling to other locations will be required.
+ Knowledge of Active Directory
+ Desktop, Laptop & Printer troubleshooting
+ Anti-Virus solutions experience
+ Data Backup Solutions
+ Proactive and self-motivated
+ Minimum 3 years’ experience within an IT Support role either internally or for an IT support organisation.
+ Experience with Microsoft Windows 10, Server 2012, Office 2013,16 and O365
+ Working knowledge of networking protocols TCP-IP, DNS, SMTP, DHCP and VPN etc. (2nd line).
+ Excellent problem solving skills.
+ Excellent communication skills.
+ A professional attitude when interacting with staff, customers and suppliers, face-to-face and over the telephone.
+ Exceptional organisational and time management skills, and able to prioritise your own work load.
+ The ability and willingness to work occasional evenings and weekends as and when required.
+ The ability to work individually but also to share knowledge with other members of the team based in Yeovil and escalate issues within appropriate timeframes.
We have been bringing together buyers and sellers for nearly 70 years. Starting in 1946 as Southern Counties Car Auctions, we were one of the first companies to let people across the UK buy and sell a wide range of cars at auction, from budget run-arounds to exotic imports.
At our first auction we sold 14 cars and generated proceeds of £2,300; today we sell more than one million vehicles annually and are Europe’s largest vehicle re-marketing company.
Interested? Just Apply Below...
...But first a little formality. By applying you implicitly consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. If you have any pre-application questions please email team [at] recruitmentrevolution.com quoting the job title & ref. Good luck, Team RR.