• £8-£11 Per hour Depending on Seniority

  • London

  • Administration, Customer Service, Property/Facilities, Sales

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Call Dispatcher (Call Centre) - National Locksmith, Security & Plumbing Services
Barnet EN4
£8-£11 Per hour Depending on Seniority

We are a 24/7 mobile locksmith service and we are looking for an experienced call dispatcher to work in our local based office in East Barnet.

Your role will include managing inbound and outbound calls to collect and book services for private and public organisations. Your job will also include coordinating with third parties, admin work including card payments and dispatching colleagues based on various factors.

Strong people skills and logistical skills are a virtue and the ability to work under pressure is essential. You will need to be confident with communicating with customers, display sympathy however stay assertive with booking jobs.

Working in an emergency based dispatching contact centre you will be managing a team of over 40 field agents so therefore you must have proven people management skills.

You will also need to help the Head of dispatch produces target reports, organise shifts and manage the shift team dealing with all issues that may arise

Required Skills & Experience

+ Proven call centre experience a must
+ Able to manage a call centre
+ Planning and organising of own work load to achieve targets
+ Computer literate
+ Demonstration of ability to navigate computer systems
+ Ability to communicate confidently and handle conflict situations
+ Ability to work evening and weekends
+ telemarketing/sales experience would be a plus

Personal attributes:

+ Drive to achieve results
+ Excellent communication skills verbal and written
+ Confident
+ Team Player

Interested? Apply here for a fast-track path to the hiring manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. This processing is conducted lawfully on the basis of our legitimate interests. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Apply for this vacancy

We take your privacy seriously and will only use your personal information to administer your application.

When you apply, we shall process your details and pass your application to our client for review for this vacancy only. We may contact you by email, text or telephone. This processing is conducted lawfully on the basis of our legitimate interests. We use third party service providers in order to process your application swiftly and securely and to keep you updated. Please refer to our Data Privacy Policy & Notice for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Email me vacancy

You will be able to email your application back to us.