• £18,500 - £25,000 + Excellent Benefits Package

  • Maidenhead

  • Graduate/Trainee, IT/Software/SaaS

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Datacentre IT Support & Systems Engineer - Top 3 Hosting / Cloud
£18,500 - £25,000 + Excellent Benefits Package

We are delighted to offer this opportunity to join one of the UK’s leading managed hosting companies. Originally founded in 1998, the group has evolved to become one of Europe's leading providers of managed hosting, Datacentre and cloud computing, serving over 300,000 customers each day. We offer managed hosting solutions for any size or type of business, from a single server to complex managed hosting environments.

The Datacentre IT Support & Systems Engineer - Top 3 Hosting / Cloud Role:

As a Data Centre Technician you will rack, deploy and configure servers within a 24 x 7, 365 days per year Data Centre environment. It is expected that you would have some experience of providing great service via a technical support helpdesk. Your main focus will be to assist with the technical support of all hosting customers.

Key Responsibilities:


+ Ability to work 12 hour shifts within a 24/7 shift pattern
+ Work as part of the support service team to ensure we meet our SLA targets
+ Your day to day tasks will involve deploying racks, configuring servers, running and terminating network cables, performing tape changes etc
+ Resolving customer routine issues via ticket/telephone and escalating support requests whenever necessary
+ You will be remote hands for our clients when required.
+ Adherence to Datacentre operational processes

Key Features of the Role:

+ Installing and modifying data floor equipment in line with company standards, e.g., racks, switches, power bars, controllers, making, terminating and testing cables etc
+ Server configuration and network support/administration
+ Updating asset management systems and stock control systems
+ Managing Backups
+ Monitoring networks and servers
+ Managing tasks in the Datacentre environment and liaising with maintenance personnel
+ Managing tasks in the DC and liaising with support engineers to troubleshoot physical issues

Datacentre IT Support & Systems Engineer Required Skills / Experience:

+ Windows and/or Linux basic admin skills
+ Basic understanding of Networking principles
+ Have deployment experience or Knowledge of OS installations (Widows, Unix)
+ Fibre optic cabling and structured cabling experience
+ Asset management system experience
+ Exceptional customer service skills
+ Be a practical person comfortable in a physical role handling heavy equipment

What do we offer in return? ….

+ We’ll shout you to lunch once a month
+ ½ Day off on your Birthday
+ Breakfast on us every day, including a hot roll on Fridays
+ Free on-site car parking
+ Long service benefits
+ Snacks, drinks and fruit all day, everyday
+ Pension
+ Share save and childcare voucher schemes
+ Supported training and access to an online training portal 24/7

Training & Development:

As you can gather, we have a relaxed and friendly working environment but don’t be fooled; you will be working with some of the country’s best talent and greatest technical experts. We want our people to thrive, prosper and to leave work every day feeling valued and that they have made a difference. Talented, motivated and creative people lie at the heart of our success so we invest heavily in our people and their professional and personal development through our online training portal and Management and Leadership Development Programme.

We look forward to hearing from you...

You may have worked in the following capacities:
Hosting Support Engineer, Server Engineer, IT Infrastructure Systems Engineer, 2nd Line Support Engineer, 1st/2nd Line Service Desk Engineer, IT Systems Administrator, Graduate IT Engineer, Data Centre Engineer, Hosting Support Desk Engineer, Data Centre Racking Engineer, Junior Systems Engineer.

Interested? Just Apply Below...

...But first a little formality. By applying you implicitly consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. If you have any pre-application questions please email team [at] recruitmentrevolution.com quoting the job title & ref. Good luck, Team RR.

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When you apply, we shall process your details and pass your application to our client for review for this vacancy only. We may contact you by email, text or telephone. This processing is conducted lawfully on the basis of our legitimate interests. We use third party service providers in order to process your application swiftly and securely and to keep you updated. Please refer to our Data Privacy Policy & Notice for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Email me vacancy

You will be able to email your application back to us.