• Up to £20,000 (OTE £23,072) + Full Company Benefits Package

  • Danderhall

  • Administration, Automotive, Customer Service

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Service Reception Advisor - No.1 Global Automotive Brand
Cameron Toll, EH16
Up to £20,000 (OTE £23,072) + Full Company Benefits Package

This is an amazing opportunity to work for a family run company who value their employees and in return provide state of the art working facilities, competitive salary packages, benefits and industry leading training. We work with 14 brands across 29 sites with just over 1200 employees.

What does the job entail?

+ Greet customers in a courteous and efficient manner, both in person and by telephone
+ Asses the customers’ needs and requirements
+ Advise on service and/or repair requirements and sell additional products and services
+ Maintain up-to-date knowledge of vehicle service, repair and warranty policies and product changes.
+ Supply accurate estimates for servicing and repairs, ensuring the customer is aware of costs and timescales involved
+ Accurately record and communicate customer work instructions to the Workshop Controller / Technician
+ Monitor progress in workshop to ensure promised delivery times are met
+ Load the workshop to the optimum level
+ Contact customers for authorisation if additional work is necessary
+ Prepare and present invoices and obtain payment
+ Maintenance of customer record system and use to follow up customers
+ Deal with customer complaints as prescribed, within authority limits and review with manager
+ Maintain reception area to a high standard, ensuring displays, prices, etc. are current
+ Monitor job status against required completion times in conjunction with Workshop Controller.
+ Communicate with the Workshop Controller when completion time will or will not be met and inform the customer in good time.
+ Maintenance of customer records and use to follow up customers
+ Must be comfortable upselling extra work and have an understanding of the motor /HGV industry
+ Assistance with any other task as directed

What are we looking for?

+ Excellent communication skills
+ Good interpersonal skills and team orientation
+ Results orientated
+ Problem solving and decision making skills
+ Quality & reliability
+ Influencing and negotiation skills
+ Commitment, self-awareness and assertiveness
+ Committed to providing high quality work
+ Ability to work to deadlines
+ PC literate

In addition we offer first class employee benefits scheme such as:

+ Employee discount scheme with 1600 high street/online retailers
+ Option to staff savings scheme
+ Child care vouchers
+ Cycle to work scheme
+ Excellent discounts on new and used car purchases
+ Company pension
+ 30 days annual leave which increases with length of service
+ Training/Career development
+ Maternity pay
+ Family days out
+ Company Sick pay
+ Life assurance
+ Staff Intro referral scheme

Interested? Just Apply Below...

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. This processing is conducted lawfully on the basis of our legitimate interests. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Apply for this vacancy

We take your privacy seriously and will only use your personal information to administer your application.

When you apply, we shall process your details and pass your application to our client for review for this vacancy only. We may contact you by email, text or telephone. This processing is conducted lawfully on the basis of our legitimate interests. We use third party service providers in order to process your application swiftly and securely and to keep you updated. Please refer to our Data Privacy Policy & Notice for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Email me vacancy

You will be able to email your application back to us.