Vehicle Bookings Coordinator (Customer Service) - Automotive Fleet Management
Reporting into the Account Team Supervisor the Vehicle Booking Coordinator role involves managing requests on behalf of the client and their customers covering a range of areas within the Demonstration Team.
You'll be required to be an ambassador of the business delivering a superb service at all times.
Duties will include but not be limited to:
+ Answering customer/ client queries and processing bookings.
+ Advising of estimated delivery dates/chasing late deliveries.
+ Dealing with ad hoc queries, amendments and customer complaints.
+ Monitor and progress vehicles through various internal departments.
+ To ensure proactive communication is maintained throughout the vehicle fleet and booking process.
+ Liaising with and maintaining a professional point of contact with the Client.
+ Be a service advocate and maintain a positive and professional nature at all times.
+ Strong administration and interpersonal skills.
+ Must be proficient in Microsoft Word and Excel.
+ Excellent communication skills, both verbally and written.
+ Ability to meet specific deadlines & prioritise effectively.
+ Accuracy and attention to detail with high organisation.
+ Team player but also able to work on own initiative.
+ Background in a Customer Service environment and the automotive industry ideal.
+ Ability to innovate processes to improve efficiency.
Who we are:
Based in Upper Heyford we work with large retailer groups to support the vehicle preparation and handover of new vehicles to leasing companies. Working jointly with Operations and Logistics, our Customer Service team is a vital part of the process to support these retailer groups by creating an exceptional booking and handover process whilst supporting the excitement of receiving a new car and increasing satisfaction.
You may have worked in the following capacities:
Fleet Booking Administrator, Vehicle Booking Administrator, Automotive Customer Services.
Interested? Just Apply Below...
In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR.