Experienced Workshop Controller – Toyota (Romford) – 18654 Ref: 18654

Ignite your career with the unparalleled opportunity to join Europe's largest Toyota franchise and pave your way to success in the automotive industry.

We at Steven Eagell Group, represent the world's largest automotive brand, and are looking for a Workshop Controller to embark on an exciting career opportunity within one of the industries with the highest global marketing spends.

Sounds interesting? Keep reading!

Role Info:

Workshop Controller
Romford
£40,000 – £45,000 OTE
Plus Car Benefit Scheme, Company Pension, Staff Discount Scheme, Health and Wellbeing Programme, Plus Other Excellent Benefits/Incentives
Full Time – Permanent

As one of the leading Toyota and Lexus Centre’s in the UK we are passionate about ensuring our customers are always put first every day, everywhere.

Who are we?

The Steven Eagell Group, Europe's largest Lexus and Toyota retailer, is a prestigious and award-winning employer. With a strong presence across 44 locations in areas such as the Southeast, East of England, and West Midlands, we are seeking friendly individuals to join our expanding Customer Services team.

We offer a remarkable working environment, coupled with exceptional benefits and exciting opportunities for career growth and development. At Steven Eagell, we believe in recognising and rewarding hard work, loyalty, and achievements with excellent incentives.

The Workshop Controller Opportunity:

We are currently expanding our business and seeking a talented Workshop Controller to join our Romford Branch. This role offers excellent training, genuine career progression, and the chance to work with cutting-edge automotive technology.

Key Responsibilities:

+ Coordinating the resources available in the workshop in an efficient and safe manner
+ Controlling the flow of work across the team in an effective, efficient and fair manner
+ Delegating jobs to the relevant Service Technicians and Apprentices
+ Working as part of the workshop team to carry out scheduled vehicle service and repair work
+ Examining vehicles and diagnoses non-routine defects, either in the workshop or during a road test, using knowledge of the vehicles and technologies concerned
+ Talking to customers to summarise the details of the work required or carried out, and answer their questions
+ Listening carefully to customers and building rapport
+ Coaching and supporting apprentices & technicians
+ Providing assistance and guidance to colleagues who are less skilled or knowledgeable
+ Attending specialised training as required by the relevant manufacturer
+ Ensuring opportunities for sales are followed up by the most appropriate specialist
+ Ad hoc duties as and when required to meet the needs of the business

About you:

+ Previous experience as a Workshop Controller
+ Organised in the workplace
+ Confident communicator
+ Passionate about problem-solving

What’s on Offer:

+ Full-time, permanent position
+ Car Benefit Scheme (after successful completion of probation period)
+ Comprehensive training provided.
+ 25 days of holiday (+ Bank Holidays)
+ Company pension scheme
+ Staff discount scheme
+ Sick pay
+ Health and wellbeing programme

Ready to join the largest car company in the world?

Since Toyota's foundation, we have acted in accordance with our Guiding Principles to produce reliable vehicles and the sustainable development of society through ever-changing innovation and the provision of high-quality products and services.

Toyota will lead the future mobility society, enriching lives around the world with the safest and most responsible ways of moving people. Through our commitment to quality, ceaseless innovation, and respect for the planet, we strive to exceed expectations and be rewarded with a smile.

We will meet challenging goals by engaging the talent and passion of people who believe there is always a better way.

Sounds like a good fit? Apply here for a fast-track path to the Hiring Team.

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR